Knowing what needs improvement is the first step of any knowledge management initiative but where do you get this information? One way is to listen to what your team is talking about!
Slack is the place where people go if the documentation doesn’ help. You can learn a lot by just reading conversation logs. The only problem - it’s a lot to read! Fortunately, we can help you with that.
We spend 30 minutes discussing your current knowledge management situation and what problems you’re trying to solve.
You give us access to your Slack
We sign an NDA and get a list of Slack channels you’d like to analyze. We then download the data and run our AI tools on it.
Discuss the results
We get together for a second call where we look at the assessment results and brainstorm potential improvements. We hand you a Google Spreadsheet with everything we found.